Key responsibilities

• Grow, maintain, and optimize the research participant panel, including recruitment support and incentive budget management.
• Develop and manage survey templates, screeners, and scheduling procedures.
• Maintain and enhance the research report repository, coordinating with other teams to centralize insights.
• Create and uphold guidelines for consent, privacy, and data storage, ensuring compliance with data privacy regulations such as GDPR.
• Manage secure handling and disposal of personally identifiable information (PII) and research artifacts.
• Evaluate and manage research tools (e.g., Qualtrics, Tetra Insights), ensuring all platforms are compliant with privacy standards.
• Stay current with industry tools and trends
• Use JavaScript, CSS, and HTML to customize web pages
• Onboard new team members to research tools and platforms, facilitate internal and vendor-led training, and collaborate with UX team members on panel and tool updates.

Qualifications

Required:

• Bachelor’s degree

• Relevant experience in project coordination, administrative support, customer-facing operations, or working with cross-functional teams

• Prior exposure to UX research, research in general, or product development.

• Proven ability to manage logistics, coordinate across stakeholders, and communicate clearly and professionally.

• HTML, CSS & Javascript – Basic knowledge

• Experience with at least 1-2 survey tools

• Experience managing personally identifiable information (PII)

• Attention to detail

• Excellent written and verbal communication skills

Good to have:

• Experience with Qualtrics, SurveyMonkey, Tetra Insights, Monday.com, OptimalSort

• Knowledge of the legal field





 


 











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