Guidance (Text Only)

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Responsibilities (Text Only)

- Drive research and UX practices that ensure diversity, equity, and inclusion in our product making decisions.    - Design, execute, and analyze research, both qualitative and quantitative to deliver insightful and actionable results.  - Continuously inform a product roadmap using customer data (qualitative and quantitative). Key to this accountability will be identifying gaps and customer pain points, as well as potential delighters.   - Perform ongoing UX Health studies to evaluate if design-built experiences are at the appropriate level for release to engineering. - Communicate research findings in clear and compelling ways to all levels of the product team, with the ability to explain methodology, insights, and recommendations.   - Land impact broadly from your customer-focused knowledge by working across engineering, design, and marketing disciplines. 

Qualifications (Text Only)

Required Qualifications:  - Master's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 1+ year(s) User Experience Research experience - OR Bachelor's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 2+ years User Experience Research experience - OR equivalent experience. Preferred Qualifications:  - Doctorate in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 2+ years user experience research experience - OR Master's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 3+ years user experience research experience OR Bachelor's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 5+ years user experience research experience - OR equivalent experience. - 1+ year(s) relevant domain experience within technology sector. - 1+ year(s) experience in research methods impacting both product direction and detailed experience design. - Hands-on research and/or product planning experience, with demonstrated skill in collecting and analyzing human behavioral data to improve plans and UX in a technology industry setting.     - You are eager to learn and understand about user audiences, their behaviors, context(s) and motivations – across all phases of the customer lifecycle and user journey.    - Demonstrates empathy for users while balancing the vision and constraints of stakeholders.   - Experience working in a fast-paced environment that requires independent time management, task prioritization, and flexibility. - Track record of operating independently, embracing ambiguity, demonstrating creativity, being detail-oriented, and delivering results in a highly organized manner. - Experience building collaborative relationships with peers and stakeholders. - A high-quality portfolio review presentation is required to interview for this role. Your presentation should demonstrate your strategic research experience, rationale for methodologies chosen, and communication skills.   UX Research IC3 - The typical base pay range for this role across Canada is CAD $85,000 - CAD $166,800 per year. Find additional pay information here: https://careers.microsoft.com/v2/global/en/canada-pay-information.html Microsoft will accept applications for the role until September 28, 2025.     Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.   Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.